| Technology Information & Help for LFTLA |
Listed below are the contacts for the various vendors.
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Problem with single vendor? contact the vendor help directly. | ||||
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Problem with all vendors?
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If your questions are about the set-up or administration of Traveler, call the Arkansas State Library. 501-682-6052
| Vendor | Technical Support | Customer Support | Hours |
| DIS ** | helpdesk@mail.state.ar.us |
501.682.HELP (4357)
APSCN only: |
7 am - 5:30 pm |
| EBSCOhost | eptech@epnet.com |
(800) 758-5995 |
7am - 7 pm M-F 9 am-5pm Sat/ Sun |
| Encyclopędia Britannica | edsupport@eb.com |
Kris Kintz Technical Support Specialist (800) 621-3900 ext. x7160 General Assistant (800) 621-3900 ext. x7160 |
7 a.m and 5 p.m CST |
| Gale Cengage | techsupport@cengage.com |
800-877-4253 Option #4 |
6 am - 5 pm PST |
| Grolier |
Technical Assistance: Tanisha Inman 888-326-6546, +2, +2 |
7 am - 4:30pm CST M-F |
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| NetLibrary | support@netlibrary.com | 800-848-5800, option 7 |
8:00 - 6:00 M-T 8:00-5:00 F CST |
| OCLC FirstSearch | support@oclc.org | 800-848-5878 |
** |
*OCLC has stated that the support group is available 14 hours per day. Contact support@oclc.org to find out the exact hours. OCLC also has a support web site. The web address is http://www.oclc.org/supportandtraining
** For detailed information -- http://www.dis.state.ar.us/CallCtr/CallCtr_Contact.htm
Proquest and World Book are no longer paid for by Traveler. The only Grolier product is New Book of Knowledge.
| Proquest | tsupport@umi.com | 800/889-3358, ext 2971 Technical | 8 am - Midnight EST |
| Proquest | 800/521-0600, ext. 2971 Customer | 8 am - Midnight EST |
| World Book | help@worldbook.com | 888 / 873-4900 | 6 am - Midnight EST |
